Refund policy

You can always contact us for any return question at hello@astridnrose.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that shipping fee will be shouldered by the customer since items are still delivered and this is separate for the courier cost.

 

Missing items
Please take an uncut video before opening your package for us to validate if there is missing item before we refund or ship the correct one. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.